Returns & Disclaimers


1. Introduction
This Returns Policy applies to all purchases made on our website. You agree to comply with all terms when accessing or using our services, including this Returns Policy.

2. Change of Mind
If you have changed your mind about an item, we may offer a refund, provided that the request is made in accordance to the following requirements:

  1. the request is made within 30 days of purchase;
  2. that you provide satisfactory proof of purchase;
  3. the merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
  4. the item is not an Excluded Goods as detailed below.

Excluded Goods

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

  1. Cosmetics/Beauty;
  2. Hair Accessories;
  3. Hosiery;
  4. Hats;
  5. Lingerie;
  6. Earrings;
  7. Swimwear; and
  8. Items marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty.

Customer Returns and Refunds

Customers returning items may receive a refund (to original payment method). Kaea Boutique does not offer store credit, nor does it hold store credit for any customers. 

If returning for a refund you’ll need to organise for you items to be returned at your own cost, unless proof of fault or defects has been provided. 

3. Faulty/Defective Product

If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that it is found to be one of the above.

If the product is confirmed to have a defect, we will provide you with a replacement or refund on the faulty item (at your election). We will require that you return the item to us by post at our expense or we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.

Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available. In which case a refund will be offered. 

4. Returns Tender


  • If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
  • Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

5. Consumer Guarantees

This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer Law.

If you believe an item purchased from us is defective or faulty, you may have rights under Australian Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL, this policy and any terms and conditions specified on our Websites.

6. Amendment

This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our current Policies, before making any purchase. 


7. Contact Us

If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at



1. Shoe Charms

Shoe Charms that are advertised and sold at Kaea Boutique are not licenced products. We do not claim to have ownership of any logo, brands, people or images depicted. Copyrights and trademarks belong to their respective owners and all of our charms are inspired designs only.